Frequently Asked Questions
Everything you need to know about finding your perfect fit and shopping with DuoBoots.
How do I find my correct calf size?
To find your perfect fit, measure the widest part of your calf while sitting down with your feet flat on the floor. Use a flexible measuring tape and ensure it is snug but not tight. We offer a wide range of calf sizes for every boot style to ensure a tailored feel.
What is your return policy for boots?
We offer a 30-day return window from the date of delivery. Items must be in their original, unworn condition with all packaging included. Please note that return shipping fees may apply depending on your location.
How long does international shipping take?
Standard international shipping typically takes 5–10 business days. We also offer express shipping options at checkout which can reduce delivery time to 2–4 business days depending on the destination country.
What materials are used in DuoBoots products?
We pride ourselves on using high-quality, sustainably sourced European leathers and suedes. Each pair is handcrafted in family-run factories in Portugal to ensure durability, comfort, and premium finish.
Do you offer repair services?
While we do not offer in-house repairs, our boots are designed to be easily serviced by professional cobblers. Most of our styles feature high-quality soles that can be replaced to extend the life of your footwear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay in supported regions.